Built for restaurants, fleets, warehouses & more
Streamlined incident reporting for every service operation.
Open & Run empowers service-based and logistics teams with real-time, centralized incident reporting that saves time, reduces risk, and drives operational excellence. Capture key details, assign accountability, and create a secure paper trail across every location.
No setup fees. Cancel anytime. Purpose-built for multi-location operations.
The cost of unstructured incident reporting.
Most service operations rely on ad-hoc messages, binders, or scattered tools to capture incidents. It works—until it doesn’t. Delayed response, unclear ownership, and missing records all add up to real risk.
Lost or delayed reports
Incidents get buried in texts, emails, or paper forms. By the time you hear about it, it’s already a bigger problem.
No paper trail, higher liability
Without a consistent record, it’s hard to protect your team and your business when something goes wrong.
Operational chaos & low morale
Teams guess what to do next, issues fall through the cracks, and staff lose confidence that reports matter.
We're here to help you thrive.
After years of hands-on experience in the service industry, we built Open & Run to give teams a single, simple system to capture, track, and resolve incidents. Your staff know exactly where to report, what happens next, and who owns the follow-up.
Swift capture on any device
Staff can log incidents in seconds from phones, tablets, or shared kiosks—right when things happen.
Accessible anywhere
View every incident across locations in one place, whether you’re on-site or on the road.
Real-time alerts
Automatically notify the right managers and stakeholders as soon as an incident is submitted.
Security & compliance
Centralized records and permissions help you stay organized and prepared for audits or claims.
Customized workflows
Tailor categories, follow-up actions, and escalation paths to how your operation already runs.
Smart insights & trends
Spot patterns across incidents so you can address root causes—not just put out fires.
How it works in three simple steps.
Open & Run is built to slide into your existing operations. No complex rollout—just a clear, consistent process your team can follow from day one.
- 1Report
Report
Frontline staff log incidents in a guided form—no guessing, no missing fields.
- 2Respond
Respond
Managers get real-time alerts, triage issues, and assign follow-up tasks in one place.
- 3Resolve
Resolve
Track status through to resolution, document what happened, and close the loop with your team.
Simple, predictable pricing for every location.
Choose the subscription that matches your typical staff size per location. All plans include the full Open & Run platform and support—no hidden fees.
Enterprise Subscription
301+ employees per location
Custom solution, tailored for complex operations.
- Unlimited incident reports
- Real-time notifications
- Full admin access
- Secure, cloud-hosted records
- No setup fees
- Cancel anytime
Business Subscription
101–300 employees per location
Per month per location.
- Unlimited incident reports
- Real-time notifications
- Full admin access
- Secure, cloud-hosted records
- No setup fees
- Cancel anytime
Growth Subscription
31–100 employees per location
Per month per location.
- Unlimited incident reports
- Real-time notifications
- Full admin access
- Secure, cloud-hosted records
- No setup fees
- Cancel anytime
Starter Subscription
1–30 employees per location
Per month per location.
- Unlimited incident reports
- Real-time notifications
- Full admin access
- Secure, cloud-hosted records
- No setup fees
- Cancel anytime
Join now – cancel anytime.
Roll out Open & Run to one location or many. Start with a single site, prove the value, then expand as your team is ready.
Join Now – Cancel Anytime30 day money-back guarantee. No long-term contracts required.
Trusted by service and hospitality teams.
From independent operators to growing multi-location brands, Open & Run helps teams stay ahead of issues and protect their guests, staff, and assets.
“Its user-friendly interface makes documenting incidents quick and easy. It has streamlined our incident documentation process, making our restaurant safer and more efficient.”
“At AVO, we love simplicity and the incident report tool by Open & Run helps us streamline our internal compliance processes.”
“Open & Run’s incident reporting tool covers all the important bases for effective HR documentation. We would not want to operate a restaurant without it.”
Ready to boost your service operations?
Give your team a clear, consistent way to capture incidents and your leadership a real-time view of what's happening across every location.
Start in days, not months. Built for restaurants, fleets, warehouses, salons, cleaning services, auto shops, and more.